1. Contact Us
The fastest way to reach us is by email. A person reads every message — there is no phone queue and no ticket robot.
Email: support@skilldeck.com
If your message is about a specific order, include the order code shown on the order page (for example A1B2C3D4). It lets us pull up the full history straight away instead of asking you for details you have already given.
2. Response Times
We aim to reply to every email within one business day. Messages about a payment, a dispute, or a suspended account are handled first.
We are a small team. If you have not heard back within two business days, reply to your original email — it moves the thread to the top of the queue rather than starting a new one.
3. Orders & Payments
SkillDeck is a marketplace: buyers and sellers agree the work between themselves, and we handle the payment around it. Card payments are processed by Stripe. We never see or store your full card number.
Money for an order is held, not paid straight to the seller. It is released when the order is completed — or, on a job paid in stages, when you approve a milestone the seller has submitted, or its review window ends without a report from you. If a milestone isn't finished, you can answer “Not yet” once and say what is missing: that stops its release until the seller submits it again. Two kinds of payment reach the seller sooner, after a short hold that starts when you pay: a deposit to start work, and a payment for a stage the seller says is already completed. Each payment says which it is, and when it reaches the seller, before you pay. If something goes wrong before that point, report a problem on the order — or, for a deposit that has not reached the seller yet, cancel the order — or email us and we can help: that is the whole reason the money sits in the middle.
4. Cancellations & Refunds
Each seller sets a refund policy on their listing, and it is shown to you before you pay. The full rules — who may cancel, when, and what happens to the platform fee — are in the Cancellations & Refunds section of our Terms.
To request a cancellation or refund, start from the order page. If you and the seller cannot agree, email support@skilldeck.com with the order code and we will step in.
5. Account & Security
You can reset your password from the forgot password page. We will never email you asking for your password, and any email we send about your account links only to skilldeck.com.
If you think someone else has access to your account, change your password immediately and email us at support@skilldeck.com so we can help secure it.
6. Reporting a Problem
Report a listing, a review, or a person directly from the page in question using the report control. For anything urgent — a safety concern, suspected fraud, or a payment that looks wrong — email support@skilldeck.com and say so in the subject line.
For copyright complaints, follow the DMCA process described in our Terms of Service.
7. Business Details
SkillDeck, LLC
A Florida limited liability company
support@skilldeck.com
See also our Terms of Service and Privacy Policy.