Privacy Policy

Effective Date: October 3, 2026

1. Introduction

This Privacy Policy ("Policy") describes how SkillDeck, LLC, a Florida limited liability company ("SkillDeck," "we," "us," or "our"), collects, uses, shares, and protects your personal information when you use the SkillDeck website, mobile applications, and related services (collectively, the "Services").

By accessing or using the Services, you consent to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use the Services.

Effective Date: October 3, 2026

2. Information We Collect

Information You Provide Directly

  • Account information: Name, email address, phone number, profile photo, and account credentials.
  • Profile information: Bio, skills, service listings, pricing, location, and professional qualifications.
  • Transaction information: Details about orders, payments, and service agreements.
  • Communications: Messages between users, support requests, and feedback.
  • Reviews and ratings: Content you submit as part of our review system.
  • Follows: The users you follow on the Platform.
  • Recommendations: If you write a recommendation, the relationship you choose, how you describe your connection to the seller, and your words. If you receive one, whether you show, dismiss, or hide it.
  • Identity verification: Government-issued ID or other documents when required for verification.
  • Category requests ("Tell me when someone lists…"): If you ask us to tell you when someone lists a kind of work or product in your area, we keep the category (or subcategory), the market it is for, your language, and an optional note of up to 280 characters. If you are not signed in, we also keep the email address you type, unless that address belongs to an account: then the request is added to that account, and the account's own settings decide how we reach it. If you are signed in, the request belongs to your account and we reach you through your account's email and settings. You choose what goes in the note, so it may contain personal details: only our team reads it, and it is never shown to sellers or used for analytics.

Information Collected Automatically

  • Device information: Device type, operating system, browser type, unique device identifiers, and mobile network information.
  • Usage data: Pages visited, features used, search queries, clicks, timestamps, and referring URLs.
  • Location data: Approximate location based on IP address, and precise location when you grant permission (used for finding nearby services).
  • Log data: IP address, access times, error logs, and server logs.

Information from Third Parties

  • Payment processor: Stripe provides us with limited transaction data (e.g., payment status, last four digits of payment method) as needed to facilitate payments.
  • Authentication providers: If you sign in using a third-party service, we may receive your name and email address from that provider.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Services.
  • Process transactions and send related notifications.
  • Connect Clients with Service Providers based on location, service type, and preferences.
  • Facilitate communications between users through the Platform.
  • Verify identity and prevent fraud, abuse, and unauthorized access.
  • Send service-related communications (order updates, account notifications, security alerts).
  • Personalize your experience and provide relevant recommendations.
  • Rank listings from sellers you follow higher in your own search results when you are signed in. This uses only your own follows and does not affect other users' search results.
  • Tell you once when someone lists what you asked for, and show sellers and our team how many people asked for it (a number only, never who).
  • Analyze usage patterns to improve our features and user experience.
  • Enforce our Terms of Service and comply with legal obligations.
  • Respond to your inquiries and provide customer support.

Group board posts, replies, and photos are visible to group members. People outside the group may see activity counts, but not posts or photos. Group admins and our team can review reported content; moderation records may be retained after content is removed. Notification emails contain no private post excerpts.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With other users: Your profile information, listings, reviews, and ratings are visible to other users as part of the marketplace. Messages are shared with the intended recipients.
  • With service providers: We share data with third-party companies that help us operate the Platform, including payment processing (Stripe), hosting, analytics, and customer support tools. These providers are contractually obligated to protect your information.
  • For legal compliance: We may disclose information when required by law, legal process, or government request, or to protect the rights, property, or safety of SkillDeck, our users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
  • With your consent: We may share information for other purposes when you give us explicit permission.

Reviews, Follows, and Recommendations

  • Reviews: After an order is completed, the buyer and the seller can review each other. Each review is published once both have submitted theirs, or 7 days after it was submitted, whichever comes first. Published reviews are public on listing and profile pages and show the reviewer's display name (first name and last initial, or full name if the reviewer chose to show their last name) and profile photo.
  • Follows: Any user can follow another user, and the person followed is notified. The number of followers a user has and the number of users they follow are shown publicly on their profile. The lists of who follows you and whom you follow are visible only to you and to users you follow who also follow you (mutual follows).
  • Recommendations: Users who have verified their identity can write a recommendation about a seller. The seller sees it first, and it appears on the seller's public profile only after the seller approves that exact version; if the author edits it, it comes off the profile until the seller approves it again. A shown recommendation displays the author's name, photo, and identity-verified badge, the relationship they chose, how they describe their connection to the seller, and their words. Sellers can dismiss or hide a recommendation, authors can edit or withdraw one, and our moderators can hide one. We verify the author's identity, not the experience described. Recommendations do not affect ratings or search ranking.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (local storage, session storage) to:

  • Keep you signed in and remember your preferences.
  • Understand how you interact with the Services.
  • Improve performance and user experience.
  • Analyze usage trends and measure the effectiveness of features.

Essential cookies are required for the Platform to function and cannot be disabled. Analytics cookies help us understand usage patterns and can be managed through your browser settings.

Session recording: we record how visitors interact with our pages (for example, clicks, scrolling and page changes) to find and fix problems. Anything typed into form fields is masked, the contents of requests and responses are not recorded, and the text of recommendations is masked from these recordings.

Most browsers allow you to control cookies through settings. Blocking certain cookies may affect your ability to use some features of the Services.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Secure authentication mechanisms, including phone-based verification.
  • Regular security assessments and monitoring.
  • Access controls limiting employee access to personal data.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. After account deletion, we may retain certain data as required by law, to resolve disputes, or to enforce our agreements. Specifically:

  • Account data: Retained while your account is active, plus a reasonable period after deletion for backup and legal purposes.
  • Transaction records: Retained for a minimum of 7 years as required for tax and financial reporting.
  • Communications: Retained for the duration of the business relationship and as needed for dispute resolution.
  • Usage data: Generally retained in aggregate, anonymized form for analytics purposes.
  • Moderation records: To keep the platform safe, we keep a record of policy violations and of the moderation decisions we make about an account, such as a listing we removed, a suspension, a report we upheld or a group we closed.
  • Category requests: A request, with its note, is deleted 90 days after we tell you that someone listed what you asked for. If you are not signed in and nobody lists it, the request (with your email address and note) is deleted one year after you last asked. A request that belongs to an account stays open until it is fulfilled or the account is deleted.
  • Emails to an address without an account: For each email we send about a request to an address that has no account, we keep a record of: the address; the kind of email and its language; its subject line and what it said about your request (the category, the market, and the listing's title and link); when it was queued and sent; and whether it was delivered, with our email provider's reference for it. We delete each record 90 days after the email was sent (or after it was queued, if it was never sent).
  • If you unsubscribe from those emails: We delete your requests and their notes at once (and the requests of any account that uses the address), and cancel the emails not yet sent. In the records above we replace your address with a one-way fingerprint of it (a hash) and remove the subject line and what the email said; what is left (the kind of email, its language, the dates and whether it was delivered) is deleted on the same 90-day schedule. We keep the fingerprint on our list of addresses that asked us to stop, so that we never email that address about requests again.

8. Children's Privacy

The Services are not intended for individuals under 18 years of age, and you must be at least 18 years old to create an account. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@skilldeck.com.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal requirements.
  • Portability: Request a machine-readable copy of your data.
  • Opt out of communications: Unsubscribe from promotional emails (you will still receive essential service communications).
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at support@skilldeck.com. We will respond within 30 days (or as required by applicable law).

You can also make some choices directly on the Platform. You can unfollow any user at any time. If you asked us, without an account, to tell you when something is listed, the unsubscribe link in our email stops those emails and deletes your requests. A recommendation you receive stays off your profile unless you choose to show it, and you can hide it later. You can edit or withdraw a recommendation you wrote.

10. International Data Transfers

SkillDeck operates primarily in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

By using the Services, you consent to the transfer of your information to the United States and other jurisdictions as described in this Policy.

12. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email or through a notice on the Platform before the changes take effect. The "Effective Date" at the top of this Policy indicates the date of the most recent revision.

Your continued use of the Services after any changes to this Policy constitutes your acceptance of the updated Policy.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights:

  • Right to know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
  • Right to delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to correct: You may request correction of inaccurate personal information.
  • Right to opt out of sale/sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email us at support@skilldeck.com with the subject line "California Privacy Request." We may need to verify your identity before processing your request.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

SkillDeck, LLC
A Florida limited liability company
Email: support@skilldeck.com